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Renewables give utilities a fresh start on customer communications

Creating a smart, resilient grid -- one integrating advanced technologies with local, renewable energy and innovative business models -- means utilities must develop better customer communications strategies. "Customer engagement" has become a hot topic across the industry, pushing utilities to gain a better understanding of whom they're talking to and how to best to reach them.

Fortune 500 companies power up renewables -- are utilities in the mix?

A growing number of Fortune 500 companies are putting their dollars into energy efficiency and renewables to reduce their carbon footprints -- and getting a better return on their money than from their traditional investments. In many cases, they are looking to renewable energy to meet their carbon reduction targets, often opting for direct ownership or third-party power purchase agreements (PPAs) for wind, solar and other clean energy and leaving utilities out of the picture.